FAQs

Frequently Asked Questions

1. What payment methods do you accept?
We accept Cash on Delivery (COD) for orders under Rs. 5,000 and Bank Transfer.

2. What are your delivery charges?
Delivery charges are calculated according to the weight of your order and will be shown at checkout.

3. How long does delivery take?
Orders are usually delivered within 3–7 working days, depending on your location.

4. Do you deliver across Pakistan?
Yes! We deliver our crockery products all across Pakistan.

5. How can I place an order?
Simply select your favorite product, add it to your cart, enter your details, and complete the checkout process.

6. Is my crockery packed safely?
Yes. We use careful and secure packaging to help protect your crockery during delivery.

7. Can I track my order?
Yes. Once your order is dispatched, tracking details will be shared with you.

8. What if my order arrives damaged?
Please contact us immediately and share clear pictures/videos of the damaged product and packaging. Our team will assist you accordingly.

9. Can I cancel my order?
Cancellation requests can be made before the order is dispatched. Please contact us as soon as possible.

10. What is your exchange and refund policy?
We offer exchange and refund within 10–15 days, subject to our terms and conditions. Please contact us for assistance.

11. Can I exchange or return a damaged product?
Yes, if your order arrives damaged, please contact us promptly with clear pictures/videos so our team can guide you through the process.

12. Are the products exactly like the pictures?
We make every effort to display our products accurately. However, slight differences in color may occur due to lighting and screen settings.

13. Are product sizes and quantities mentioned?
Yes. Product size, quantity, and other relevant details are mentioned on each product page.

14. What if I receive the wrong product?
Please contact us immediately with your order details and clear pictures of the received product. Our team will assist you.

15. How can I contact Friends Crockery?
You can contact us through the contact options provided on our website or social media pages.