Refund policy

Friends Crockery — Return & Refund Policy

At Friends Crockery, we carefully inspect and securely pack our products before dispatch.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 24 hours of delivery.

For faster resolution, please provide:

- Clear photos of the damaged product
- Photos of the packaging
- An unboxing video, where available

After reviewing the claim, we may offer a replacement or refund, depending on the situation and product availability.

Wrong Product

If you receive an incorrect item, please contact us within 24 hours of delivery with clear photos. We will review the issue and arrange an appropriate solution.

Returns & Exchanges

Returns or exchanges are subject to product condition and our approval. Items must be unused and returned in their original condition and packaging where applicable.

Refunds

Once a refund is approved, it will generally be processed within 10–15 business days. The time required for the amount to appear in your account may also depend on your payment provider.

Important

Friends Crockery reserves the right to reject claims that do not meet the requirements of this policy or where sufficient evidence is not provided.

For assistance:
📧 friendscrockery02@gmail.com
📞 +92 302 3492761